Respectful communication online

Explain why writing a message ENTIRELY IN CAPITAL LETTERS is interpreted as shouting, and rewrite this message with an appropriate tone: 'YOU HAVEN'T SENT ME THE NOTES. SEND THEM NOW, THE EXAM IS TOMORROW.'

Indicate which of these behaviours break netiquette rules and explain why: (a) replying to the class group with a classmate's home address, (b) using chat abbreviations in an email to a teacher, (c) quoting the exact message being replied to in a large group, and (d) forwarding a friend's photo without asking their permission.

The diagram shows a message sent to the class chat during a debate about group work and the space where your reply would go.

Rewrite the message expressing the same disagreement but in a respectful way, and point out which netiquette rules the original message violated.

Sarcasm and irony in written form are easily misinterpreted because the tone of voice is missing. Explain what resources exist to indicate tone in a message, when it is best to avoid irony altogether (think of the class group), and rewrite this message so there is no ambiguity: 'well, well, you're very punctual today...'.

In a class video call, it is easy to interrupt each other accidentally. Explain what the 'raise hand' function and the meeting chat are used for, and draft two basic rules for taking turns to speak during your video calls.

Someone in the group posts questions about the assignment at 23:30 and gets angry because no one replies until the following morning. Explain the difference between synchronous and asynchronous communication, why an immediate response cannot be demanded in a chat, and what rules on schedules and notifications you would establish for the group.

The class group has 30 people and on some days receives 200 messages, mostly 'ok', 'haha', and stickers. Propose three rules to avoid cluttering the group (replying in a thread, reacting instead of replying, muting notifications) and explain what each achieves without preventing people from communicating.

Someone shares screenshots of a private conversation with another person in the group 'because it doesn't say anything bad'. Analyse why sharing screenshots of private conversations without permission breaks trust even if the content seems harmless, and what should be done before sharing them.

You posted a hurtful comment in the chat and regret it the next day. Draft an effective digital apology that includes these elements: acknowledging what you did, making no excuses, understanding the harm caused, and proposing amends. Explain why a 'sorry if you were offended' does not work.

An email to a teacher says only: 'send me yesterday's work'. Rewrite it with an appropriate greeting, polite request, and sign-off, and explain what effect each of these parts has on the recipient.

Before forwarding a chain message claiming 'the local sports centre is closing down', what three things would you check? Explain why forwarding without checking is also your responsibility even if you did not invent the news story.